Refund policy

KORTHOTICS REFUND POLICY

CHANGE OF MIND RETURNS:

If you wish to return an item to Korthotics because you have changed your mind about your purchase, Korthotics will offer you a return on the following basis:

  • Intention of returning the product must be made within seven (7) days of receiving the order
  • The item is in a re-saleable condition, meaning that:
    • It is in the original packaging, including instruction manuals and accessories, etc
    • It is unworn and unused and its original condition
  • A copy of the original Tax Invoice is provided 
  • Return number and return form supplied by us
  • You provide your contact details including your name, delivery address, email address and contact phone number
  • This product is not where a change of mind returns is not available (see below)

Korthotics will also accept returns for any off-the-shelf product for the following reasons:

  • The product is faulty
  • We have mistakenly supplied the wrong product

Please contact Korthotics customer service and we will issue you with a return number and form which we will ask you to fill in with the relevant information.

Please note: Bank charges applies for any returns / cancellations.

ITEMS THAT WILL NOT BE ISSUED A RETURN:

Korthotics will not issue a return for the following items:

  • All custom made orthoses
  • Sale items

All custom made orthoses are non-returnable and non-refundable for credit. The orthotic device is manufactured based on your unique individual impression and diagnosis. If prescribed results are not achieved, we will partner with you and Korthotics to work towards a satisfactory result.

SHIPPING:

We encourage you to return your parcel with registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Korthotics. Return postage fee is covered by the purchaser and will be not reimbursed by Korthotics.

HOW TO RETURN YOUR ITEM:

Any return items must be returned to the Korthotics facility. Please contact enquiries@korthotics.com.au for further instructions.

Returns addressed to:

Korthotics Pty Ltd

45-46/575 Woodville Road,

Guildford NSW 2161